August 21, 2024
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Increase your sales and revenue with our amazing Call Center Services.
About us
We are a Multichannel and Multilingual Call Center Services Provider based in Kenya. We do things differently; we do things passionately and with fervour. However, it represents a continual process of growing one’s business by acquiring new customers, retaining old customers, and providing service excellence – a winning formula that pays rich dividends.
Our small boutique style gives clients with the hands-on support of a boutique while delivering the resources of a large organization
OUR services
Satas provides full-service Inbound, Outbound, Electronic and Business Process Outsourcing (BPO) call center services. We offer customized contact center solutions for your business that go far beyond the typical call center and answering service.
Inbound Call Center Services – We TAKE the Calls for You
Inbound services focus on taking the incoming phone calls to your business or organization. Examples of the many inbound services include telephone answering, order processing, dispatch and help desk services. Our professionally trained agents will handle your incoming calls according to your specifications—day or night.
Our inbound call center services include: Telephone Answering Services, Medical Telephone Answering Services, Customer Service, Order Processing, Dispatch Services, Direct Response Marketing Support, Building, Maintenance Management, Help Desk Services, Recall Services, Virtual Receptionist, Appointment Management, Disaster Response, Overflow/After-hours Support, Cell Phone Answering Services, Text, Message Answering Services, Loyalty Program Customer Support, Live Chat
Outbound Call Center Services – We MAKE the Calls for You
Outbound focus on making the outgoing phone calls for your business or organization. Examples of the many outbound services include telesales, telemarketing and market research.
Satas Outbound Call Centers are ready to handle your business-to-business (B2B) or business-to-consumer (B2C) campaigns. We act as an extension of your inside sales teams, providing you with the talent and tools to grow your business.
Our outbound services, includes Appointment Setting, Lead Generation & Qualification, Telesales, Market Research Data Collection, Telemarketing. Collection Reminders, Seminar and Event Registration, Mystery Shopping, Payment Protection Program Sales, Warranty Program Sales
Our outbound call center agents can ask the right questions, assess the caller’s needs, understand when to present offers and close deals. Our dedicated group of agents are trained thoroughly and can assess opportunities to up-sell and cross-sell when necessary. Satas outbound call center staff is dedicated to increasing your productivity and your sales.
Automated (Electronic) Services – We AUTOMATE Processes for You
Electronic is about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator. Satas Automated Call Center Services offer electronic solutions that are cost-effective, easy-to-use and highly scalable.
Satas can help companies integrate automated solutions without the cost of installing software or hiring additional technical support. Each of Satas automated services is backed by our in-house IT team, ready to provide you with customized technology solutions.
Our automated services include: Interactive Voice Response, Voicemail Services, Dealer Locator, Appointment Reminders, Appointment Scheduling, Email Management, Fax, Follow Me, Holiday Greeting, Voice-to-email Transcription, Voice-to-CRM, Transcription, SMS Text Messaging, TextGen, TextTalk
Business Process Outsourcing (BPO) – You DELEGATE the business process to us.
Business Process Outsourcing (BPO) services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced. However, examples of commonly outsourced services include fulfilment, email management and faxing.
Increase your sales and revenue with our amazing Call Center Services.
Why Satas Communications ltd?
Satas offers the broadest selection of call center services and experience in the market. Your individual needs are the focus of our program design and delivery. We customize our services to fit your business needs. No account is too small or too large.
Some of the benefits of hiring us includes:
- Build customer confidence & customer loyalty.
- Increase sales and avoid lost opportunities.
- Provide a competitive advantage.
- Provide a professional image.
- Save your business money.
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Satas can offer many types of call center solutions for your business or organization. With thousands of customers, you can feel confident that
December 21, 2020
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Contact us / Quote Request
Please use the contact form below for all sales inquiries.
If you are not in Kenya please mention your complete phone number with country code.
contact info
To work with us focused on helping you achieve your goals, call us now or send us an email. We promise to return your call promptly.
- Eastern bypass utawala Grey park heights 3rd Floor, Suite C3
- +254 717 581 105
- +254 794 437 168
- info@satas.co.ke
