Real People.
Real Support. Right Here in Kenya.
We handle your calls, messages and customer support so you can focus on growing your business. Inbound, outbound, BPO and bulk SMS — all under one roof.
A Call Center Built for Kenyan Businesses
Satas Communications Ltd is a Nairobi-based call center and business communications company, founded with one clear purpose — to give every Kenyan business access to professional customer support without the cost of building it in-house.
We operate from Nairobi, with trained agents handling inbound calls, outbound campaigns, bulk SMS and back-office processes for clients across Kenya. Whether you need 10 calls answered a day or a full-scale outbound campaign, we build a solution that fits your needs and your budget.
Full-Service Call Center Solutions
Inbound, Outbound, Automated and BPO services — all customized for your business.
Inbound — We Take the Calls
Professionally trained agents handle your incoming calls according to your specifications — day or night.
- Telephone & Medical Answering
- Customer Service & Help Desk
- Virtual Receptionist
- Order Processing & Dispatch
- Overflow / After-hours Support
Outbound — We Make the Calls
We act as an extension of your sales team, providing talent and tools to grow your B2B & B2C business.
- Lead Generation & Telesales
- Appointment Setting
- Market Research & Surveys
- Collection Reminders
- Mystery Shopping
Automated — We Automate
Cost-effective, scalable automated solutions backed by our in-house IT team.
- IVR & Voice Response Systems
- Bulk SMS Campaigns
- Appointment Reminders
- Voice-to-CRM Transcription
- Email & TextTalk Automation
BPO — You Delegate to Us
Delegate entire business processes to us. We manage the people, tools and workflows end-to-end.
- Full Inbound & Outbound BPO
- Order Processing & Fulfilment
- Email & Back-office Management
- Custom Process Outsourcing
- Electronic Process Outsourcing
Ready-to-Use Platforms for Your Business
Everything runs in the cloud — sign up once and your team is live in minutes.
SMS Pro — Bulk SMS Platform
Reach thousands with personalized messages. Manage contacts, schedule campaigns, and track delivery in real time.
- Bulk & personalized SMS campaigns
- Scheduled sending & automation
- Delivery reports & analytics
- 10 free credits on signup
BPO & Order Processing
Manage inbound orders, process requests, and run mystery shopping programs with a dedicated team and dashboard.
- Order intake & processing
- Mystery shopping programs
- Status tracking & reporting
- Included with Cloud PBX
CRM — Customer Relationship
Unified customer database across SMS and VoIP. Every call, message, and email logged automatically with full pipeline management.
- Auto-logs calls & SMS
- Pipeline & deal tracking
- Contact history & tasks
- Included with both platforms
We Serve All Industries
From healthcare to retail, our flexible solutions adapt to any industry's unique needs.
Medical answering, appointment scheduling, patient follow-ups and after-hours emergency lines — handled with care and sensitivity.
Customer service lines, loan follow-ups, collection reminders and fraud alert outreach — professional and compliance-aware.
Property enquiry handling, viewing bookings, lead qualification and follow-up campaigns — keeping your pipeline moving.
Shipment tracking, delivery confirmations, complaint handling and dispatch coordination — customers informed at every step.
Order processing, returns, product enquiries and loyalty outreach — scale support during peak seasons without adding headcount.
Admissions lines, student support desks, fee reminders and parent communication for schools, colleges and training providers.
Technical support lines, billing enquiries, churn prevention campaigns and new subscriber onboarding — at scale.
Farmer advisory lines, market price SMS alerts, input order processing and cooperative member communication across Kenya.
Policy renewals, claims follow-up, outbound sales and customer retention — handled by agents trained on insurance communication.
Why Satas Communications?
We offer the broadest selection of call center services in the market, customized to fit your business needs. No account is too small or too large.
Let's Talk About Your Business
Fill in the form and our team will get back to you within 2 hours during business hours.
Contact Information
Grey Park Heights, 3rd Floor, Suite C3
Simple, Transparent Pricing
Start free for 14 days. No credit card required. Cancel anytime.
- 5 agents (SIP extensions)
- 1,000 calls/month
- Web softphone
- Call logs & recordings
- CRM module
- Bulk SMS
- 1 DID number
- Call center / queues
- Outbound dialer
- 25 agents (SIP extensions)
- 5,000 calls/month
- Everything in Starter
- Call center & queues
- Outbound dialer
- Live chat widget
- Automated reminders
- 5 DID numbers
- Unlimited extensions
- All Business features
- Outbound dialer
- Advanced IVR flows
- SMS / TextTalk
- BPO & order management
- Dedicated account manager
- Bulk SMS campaigns
- Branded sender ID
- Delivery reports
- Scheduled campaigns
- Contact groups
- SMPP & REST API
- 10 free credits to start
All plans include 14-day free trial · No credit card required · Cancel anytime · Need a custom quote?
Frequently Asked Questions
Everything you need to know about working with Satas Communications.
Still have questions? Get in touch →
Ready to Grow Your Business?
Join hundreds of Kenyan businesses that trust Satas to handle their calls, SMS and customer support — professionally, 24/7.