Call center and customer support, run from Nairobi

A call center built for Kenyan businesses

Satas Communications Ltd is a Nairobi-based call center and business communications company, set up to give every Kenyan business access to professional customer support without the cost of building it in-house.

We operate from Nairobi, with trained agents handling inbound calls, outbound campaigns, bulk SMS and back-office processes for clients across Kenya. Some clients send us ten calls a day, others run large outbound campaigns with us. We set things up to fit your volume and budget.

Inbound calls

Professionally trained agents handle your incoming calls according to your specifications, day or night.

• Telephone & medical answering
• Customer service & help desk
• Virtual receptionist
• Order processing & dispatch
• Overflow / after-hours support

Outbound calls

We act as an extension of your sales team, providing talent and tools to grow your B2B & B2C business.

• Lead generation & telesales
• Appointment setting
• Market research & surveys
• Collection reminders
• Mystery shopping

Automated messaging

Cost-effective, scalable automated solutions backed by our in-house IT team.

• IVR & voice response systems
• Bulk SMS campaigns
• Appointment reminders
• Voice-to-CRM transcription
• Email & TextTalk automation

Business process outsourcing

Delegate entire business processes to us. We manage the people, tools and workflows end-to-end.

• Full inbound & outbound BPO
• Order processing & fulfilment
• Email & back-office management
• Custom process outsourcing
• Electronic process outsourcing

Bulk SMS

Reminders, payment confirmations, codes and promotions, sent under your own sender name.

• From KES 0.13 per SMS
• Branded sender ID
• Delivery reports
• API and SMPP
• Top up with M-Pesa or card

Calls to Kenya from abroad

The Satas Call app lets Kenyans abroad phone any Kenyan number over Wi-Fi or data.

• USD 0.05 a minute
• Billed per second
• Any Kenyan mobile or landline
• No contract
• Android app

Medical answering, appointment scheduling, patient follow-ups and after-hours emergency lines, handled with care and sensitivity.

Customer service lines, loan follow-ups, collection reminders and fraud alert outreach, professional and compliance-aware.

Property enquiry handling, viewing bookings, lead qualification and follow-up campaigns, keeping your pipeline moving.

Shipment tracking, delivery confirmations, complaint handling and dispatch coordination, customers informed at every step.

Order processing, returns, product enquiries and loyalty outreach, scale support during peak seasons without adding headcount.

Admissions lines, student support desks, fee reminders and parent communication for schools, colleges and training providers.

Technical support lines, billing enquiries, churn prevention campaigns and new subscriber onboarding, at scale.

Farmer advisory lines, market price SMS alerts, input order processing and cooperative member communication across Kenya.

Policy renewals, claims follow-up, outbound sales and customer retention, handled by agents trained on insurance communication.

Why businesses choose Satas

We offer the broadest selection of call center services in the market, customized to fit your business needs. No account is too small or too large.