Business phone numbers in Kenya

A business number, also called a DID (direct inward dialling) number, is a phone number that rings on your company's phone system instead of on one SIM card. Customers call a normal Kenyan number, and the call reaches whoever should take it: one person, a team, a queue or a phone menu.

Why use a business number

• The number belongs to the company, not to an employee's personal phone, so it stays when staff change
• Several people can answer the same number at the same time
• Calls can go to a phone menu, a queue or voicemail after hours
• Your team shows the company number when calling customers, so they can recognise it and call back
• Calls can be recorded and reported on

Our numbers

Satas numbers are Kenyan numbers in the 0711 range, so customers call them like any other local number. Each cloud PBX plan includes one or two numbers, and extra numbers cost KES 500 a month. Numbers can also be delivered to your own phone system over a SIP trunk.

Where calls go

For each number you choose what happens when it rings:

• Ring all your agents at once
• Ring one person, so each team member can have a direct number
• Send callers to a queue until the next agent is free
• Play a phone menu: press 1 for sales, 2 for support
• Play a closed message or take a voicemail outside opening hours

How to get a number

1. Start a free trial: one number and one extension are included for 14 days.
2. Pick a number from the available list in the portal.
3. Choose where its calls should go.
4. Choose a plan to keep the number after the trial, and add more numbers whenever you need them.

Want a specific number, or to move a number you already have? Contact support@satas.co.ke and we will tell you what is possible.

Common questions