Cloud PBX for Kenyan businesses

A PBX is the system that connects a company's phones: it gives each person an extension, answers incoming calls, puts callers through and records what happened. A cloud PBX does all of this online. There is no box in a server room, no technician needed to add a phone, and your team can take calls in the office, at home or on the road.

Satas runs its cloud PBX from Nairobi for businesses across Kenya, on the same platform our own call centre uses.

What you get

• Extensions for your team, each with its own login and voicemail
• A Kenyan business number customers can call, with calls routed the way you choose
• A softphone in the browser: make and take calls from a laptop with a headset, nothing to install
• Desk phones and mobile apps: connect any standard SIP phone or app, such as Zoiper, MicroSIP or Linphone
• Phone menus (IVR): press 1 for sales, 2 for support, with your own recorded greetings
• Opening hours and public holidays, with a different message or voicemail when you are closed
• Call queues that ring all your agents or the next free one (Professional plan and above)
• Call recordings and voicemail you can play back in the portal
• Call transfer, call history and reports for every extension
• A CRM, bulk SMS and an outbound dialer on the same login

How incoming calls are handled

For each number you choose where calls go: ring everyone, ring one person, send callers to a queue, or play a phone menu. Each person can also have their own direct number. Outside your opening hours callers hear a closed message or can leave a voicemail, so no call goes unanswered without a trace.

Prices

Extra extensions are KES 1,000 a month and extra numbers KES 500 a month. Outgoing calls to Kenyan numbers cost KES 3 a minute, charged per second from a prepaid wallet you top up with M-Pesa or card. Incoming calls are free. See full pricing.

Getting started

1. Sign up for the 14-day free trial: one extension and one number, no card needed.
2. Choose where calls to your number should go.
3. Log in to the browser softphone, or connect a desk phone or app with the SIP details in the portal.
4. Add your team, record greetings and set opening hours.
5. Choose a plan before the trial ends to keep your number.

Already have a phone system?

If you run your own PBX, such as Asterisk, FreePBX or 3CX, you can keep it and connect it to Kenyan networks with SIP trunking instead. To get numbers only, see business phone numbers.

Common questions